Privacy Policy

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1. Who we are
This website is operated by:
Jules Howard
13 Drury Close, Bury St Edmunds, Suffolk IP30 9JE
jules.handmadebyjules@gmail.com
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2. What information we collect
We may collect and process the following personal data:

• Name

• Email address

• Billing and delivery address

• Payment details (processed securely via third parties)

• Order details

• Website usage information (such as IP address or browsing activity)

Personal data is any information that can identify you.
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3. How we use your data
We use your information to:

• Process and deliver your orders

• Communicate with you about your order

• Provide customer support

• Improve our website and services

We will only use your data for clear and lawful purposes.
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4. Lawful basis for processing
Under UK data protection law, we rely on:

• Contract – to fulfil your order

• Legal obligation – for record‑keeping (e.g. tax purposes)

• Legitimate interests – to run and improve our business

 
5. Sharing your data
We may share your information with:

• Payment providers (e.g. PayPal, Stripe)

• Delivery companies (e.g. Royal Mail, couriers)

• Website or hosting providers

We only share what is necessary and do not sell your data.
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6. How long we keep your data
We only keep personal data for as long as necessary:

• Order information: typically up to 6 years for legal/tax purposes

• Marketing data (if applicable): until you withdraw consent

 
7. Your rights
Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is used.
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8. Data security
We take reasonable steps to protect your personal data and keep it secure.
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9. Cookies
We use cookies to improve your experience on our website. See our Cookie Policy below for more details.
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10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.


Cookies

Last updated: 19 May 2026
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1. What are cookies?
Cookies are small files placed on your device when you visit a website. They help the site function properly and improve your experience.
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2. How we use cookies
We may use cookies to:

• Make our website work correctly

• Remember your preferences

• Analyse how visitors use our site

 
3. Types of cookies we use
Essential cookies
These are necessary for the website to function (e.g. shopping basket).
They do not require consent.
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Analytics cookies
These help us understand how visitors use our website so we can improve it.
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Marketing cookies (if applicable)
Used to track visitors and show relevant advertisements.
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4. Your consent
We will:

• Inform you about cookies

• Explain what they do

• Ask for your consent before using non‑essential cookies

You can accept or reject cookies using our cookie banner/settings.
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5. Managing cookies
You can control or delete cookies through your browser settings at any time.
Note: Disabling some cookies may affect how the website functions.
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6. Changes to this policy
We may update this Cookie Policy from time to time. Please check back regularly.