Returns and Refunds
1. Your rights under UK law
Your rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If an item is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement or refund.
If you buy from us online, you have the right to cancel your order within 14 days of receiving it, even if you simply change your mind.
Your statutory rights are not affected by this policy.
2. Handmade nature of our products
All of our products are handmade papercrafted items unless otherwise explicitly stated.
Because of this:
Each item is unique and may include small imperfections
Colours, textures, and finish may vary slightly from photographs
No two items will be completely identical
These are natural characteristics of handmade goods and are not considered faults.
3. Change of mind (online orders)
If you change your mind (custom made items not applicable):
Notify us within 14 days of receiving your order.
Return the item within 14 days of notifying us
Items must be returned in a condition suitable for resale.
Refunds will be issued within 14 days of us receiving the item back.
We will refund:
The purchase price
The cost of standard delivery (if paid)
Return postage costs are the responsibility of the customer unless the item is faulty.
4. Faulty or incorrect items
If your item is:
Faulty
Damaged
Not as described
Please contact us as soon as possible.
You may be entitled to a refund, repair or replacement. Faults reported within 30 days are usually eligible for a full refund.
We will cover return postage costs in these cases.
5. Non‑returnable items (unless faulty)
The following items cannot be returned for a change of mind:
Personalised or custom-made items
Perishable items
Sealed items which cannot be returned for hygiene reasons once opened
6. How to return an item
To request a return, please contact:
Email: jules.handmadebyjules@gmail.com
Please include your order number and details of the item(s) to be returned.
7. Refunds
Refunds will be made to your original payment method within 14 days of us receiving the returned item, or proof of return.
We may reduce the refund if the item has been used or handled more than necessary.
8. Contact details
If you have any questions:
Email: jules.handmadebyjules@gmail.com
